Contact
Contact Alphaereces: two desks and which one you need
There are two desks. The order desk, +1 (720) 619-8477, 7:00am - 9:00pm ET, seven days, handles orders, tracking, changes and refunds. The website desk, contact@alphaereces.com, handles pages, typos, privacy and press. The website desk cannot see orders. It has no access to the order system, no tracking screen and no way to issue a refund. Anything involving money, a parcel or a change to an order goes to the order desk on +1 (720) 619-8477. Returns go to 1540 Broadway, Suite 1400, New York, NY 10036, USA, which is not the office address at 601 West 26th Street, Floor 4, New York, NY 10001, USA. Two questions belong to neither desk: how much of any ingredient is in a gummy, which is not published, and whether you should take this alongside a medicine, which belongs with a clinician.
By the Alpha Erec Editorial Desk · Last updated September 23, 2026
Two desks
Which one you need, and why there are two
The order desk, +1 (720) 619-8477. Order desk - orders, tracking, changes and refunds, 7:00am - 9:00pm ET, seven days. It belongs to the seller, it can see your order, and it is the only route to a parcel, a change or a refund.
The website desk, contact@alphaereces.com. Website desk - pages, typos, privacy and press, Mon-Fri 9:00am-5:00pm ET.
The split is not a formality and it is worth being blunt about. The website desk cannot see orders. It has no access to the order system, no tracking screen and no way to issue a refund. Anything involving money, a parcel or a change to an order goes to the order desk on +1 (720) 619-8477. There is no order screen at that address, no tracking view and no refund button. A refund request emailed there does not start a refund; it waits until somebody reads it and tells you to call the number that was on the page already.
So: money, parcels and orders by telephone. Pages, typos, privacy and press by email. Anything medical belongs with a clinician, and the label says so itself.
Order desk
+1 (720) 619-8477
Order desk - orders, tracking, changes and refunds
7:00am - 9:00pm ET, seven days
Orders, tracking, changes and refunds. Have the order number, the date you paid and the lot code from the bottle in front of you.
Website desk
contact@alphaereces.com
Website desk - pages, typos, privacy and press, Mon-Fri 9:00am-5:00pm ET
Corrections, typos, privacy and press. Quote the page and the line and the correction will be made and dated.
Which desk do I need?
Thirteen common reasons to get in touch
Two of the thirteen belong to neither desk, and saying so is more useful than routing them to one.
| Reason | Desk | What to have ready |
|---|---|---|
| My parcel has not arrived | Order desk | +1 (720) 619-8477, 7:00am - 9:00pm ET, seven days |
| I need a tracking number | Order desk | It is in the order email; the desk can read it out |
| I want a refund | Order desk | Have the order number and the date you paid |
| I want to change or cancel an order | Order desk | Call as early as possible |
| I was charged the wrong amount | Order desk | The desk can see the charge; this site cannot |
| Where do I send a return? | Order desk | Confirm the address on the call before posting |
| My bottle’s lot code does not match this site | Order desk | It can tell you what was shipped to you |
| There is a typo or an error on a page here | Website desk | contact@alphaereces.com, Monday to Friday, 9:00am - 5:00pm ET |
| A page here says something the label does not | Website desk | Quote the page and the line; corrections are dated |
| A privacy or data question about this site | Website desk | Pages, privacy and press only |
| Press or a partnership question | Website desk | Website desk handles press |
| What is the amount of ashwagandha in a gummy? | Neither | Not published. No amount is published for any ingredient |
| Should I take this with my medication? | Neither | A clinician. The label itself says to ask one before use |
Addresses
Two buildings, and they are not interchangeable
Returns. 1540 Broadway, Suite 1400, New York, NY 10036, USA
That is where a parcel goes on a guarantee claim. The buyer pays return shipping, and the seller asks you to use tracking. Confirm it on the call before you post anything, because an address printed on a website is not the same as the one the desk gives you on the day.
Office. 601 West 26th Street, Floor 4, New York, NY 10001, USA
That is the correspondence address for the website desk, Monday to Friday, 9:00am - 5:00pm ET. Nobody there is expecting bottles, and a return sent to it is a return that cannot be matched to an order.
Those two addresses, the telephone number and the two email addresses above are the whole of the published contact information for this product. No other office, warehouse or facility is named anywhere, and neither is a manufacturer: that is recorded as not published on every page that touches it.
What neither desk can do
Tell you how much of any ingredient is in a gummy, because no amount is published. Send you a certificate of analysis: The lot and certificate references supplied with this stock are draft label values, not laboratory proof. No certificate of analysis document has been supplied to us and we have not seen one. Or advise you on whether to take it, which is a clinician’s job and the label says so.
Getting a fast answer
Six things that shorten every call
Pick the desk first
Orders, money and parcels go to the order desk on +1 (720) 619-8477. Pages, typos, privacy and press go to contact@alphaereces.com. Sending an order question to the website address adds days and changes nothing, because the website desk cannot see orders. It has no access to the order system, no tracking screen and no way to issue a refund. Anything involving money, a parcel or a change to an order goes to the order desk on +1 (720) 619-8477.
Have the order number ready
It is in the order email. It is the first thing the order desk asks for and almost nothing can be looked up without it.
Know the date you paid
The 60-day money-back window is described as running from purchase and the event that starts it is not defined, so the date on your receipt is the date both sides can point at.
Read the lot code off the bottle
This stock is lot ALP-26/AL-2746. If yours differs, say so early in the call; it changes which batch is being discussed.
Count the bottles
Opened, part-used and sealed. Nothing published says they are treated differently on a return, which is exactly why you will be asked.
Ask the unpublished questions directly
Delivery time, carrier, international shipping, partial refunds, restocking fees and what starts the guarantee clock are all not published on this site because they are unpublished. The desk can answer them for your order in one call.
The sixth is the one most people skip. A large part of what this site marks as not published is simply unpublished rather than unknowable, and a two-minute call settles it for your own order.
One number for orders, one address for pages
Order desk +1 (720) 619-8477, 7:00am - 9:00pm ET, seven days, for orders, tracking, changes and refunds. Website desk contact@alphaereces.com for corrections.
See the packs and the guarantee
Order desk +1 (720) 619-8477 · 7:00am - 9:00pm ET, seven days
Questions
Contact Alphaereces: common questions
What is the Alpha Erec phone number?
Can I email about my order?
Is there a seller email address as well?
What are the two addresses for?
Can you tell me how much ashwagandha is in a gummy?
Can you send me the certificate of analysis?
Can you advise me on whether to take this?
Will you publish my review?
References
- National Institute of Diabetes and Digestive and Kidney Diseases. Symptoms & Causes of Erectile Dysfunction. https://www.niddk.nih.gov/health-information/urologic-diseases/erectile-dysfunction/symptoms-causes
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
Every source above was opened and read on September 23, 2026. None of them tested Alpha Erec itself. They describe the named ingredients and the product category, which is a different thing from testing this finished formula.